Frequently Asked Questions

1. Manufacturing

Where do your sneakers come from?
All our sneakers are 100% authentic and sourced from trusted suppliers worldwide.

Are your products original?
Yes! Flair Store guarantees that all sneakers are original, sourced directly from brands or authorized distributors.

2. Discounts & Promotions

How can I get a discount on my order?
We offer promotions and discount codes through our newsletter and social media. Subscribe and follow us to stay updated.

Do you have seasonal sales?
Yes! We have exclusive sales during Black Friday, New Year, and special brand promotions.

3. Ordering

How do I place an order?
Simply browse our collection, add your desired sneakers to the cart, and proceed to checkout. Choose your payment method and confirm your order.

Can I modify or cancel my order after placing it?
Once an order is confirmed, modifications or cancellations may not be possible. However, contact our support team immediately at +201285417045 or +201201482224, and we’ll do our best to assist you.

4. Shipping & Delivery

How long does shipping take?
We provide fast shipping all over Egypt! Delivery usually takes 2-5 business days, depending on your location.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your delivery status.

5. Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery, provided the sneakers are unused and in their original packaging. Read our full Refund & Exchange Policy for more details.

Can I exchange my sneakers for a different size?
Yes! If your sneakers don’t fit, you can exchange them for a different size (subject to availability). Contact us for assistance.

6. General Questions

Do you have a physical store?
Currently, Flair Store operates online only, ensuring the best prices and a wide range of sneakers at your convenience.

How can I contact customer support?
📞 Phone: +201285417045 | +201201482224
📧 Email: support@flairdata.com